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These terms set out how your account works on 1casino — what you can do, what we expect, and how transactions through Nagad, Upay, and Bank Transfer are handled. Access to this platform depends on your local law and eligible regions in Bangladesh.
By opening an account on 1casino, you confirm that you have read and accepted these terms in full. They govern every action you take on the platform — from browsing the lobby to submitting a withdrawal request via Bank Transfer or Nagad. We may update these terms when our services change; the current version is always shown on this page, and continued use of your account after an update means you accept the revised terms. Eligibility to use 1casino depends on the laws of your jurisdiction. We do not make representations about whether access is lawful in every region of Bangladesh or elsewhere — that determination is yours to make before you register. If local law restricts online gaming activity, you are responsible for complying with it. Transactions processed through Nagad, Upay, and Bank Transfer are subject to the limits and verification steps shown in your account dashboard after login. We do not override those limits on request; any change to your account's transaction parameters follows the process described in the account settings section. Keep your login credentials private — you are responsible for all activity carried out under your account.
Nagad transactions follow the limits and verification steps shown in your account.
Upay transfers are processed according to the rules displayed at the time of the request.
Bank Transfer requests are subject to the verification steps shown in your account dashboard.
These terms cover your registered account, login credentials, and the actions you take while signed in — including game play, wallet activity, and support requests.
All deposits and withdrawals processed through Nagad, Upay, and Bank Transfer fall within these terms. Transaction records are visible in your account history after login.
Game content supplied by studios such as CQ9, Pragmatic Play, and PG Soft is governed by those studios' own licensing terms. We make their titles available in the lobby; we do not control their internal mechanics or RTP disclosures.
Payment processors, network providers, and any external service you use alongside your 1casino account operate under their own terms. These terms do not extend to or override those third-party agreements.
You have the right to review your full transaction history at any time — open your account dashboard after login and navigate to the history tab to see every deposit, withdrawal, and adjustment recorded against your account. If you spot an entry that looks incorrect, raise it with our support team directly; we will check the record and respond with what we find. You can update your account details — including contact information and payment method preferences — through the account settings page. Some changes require identity verification before they take effect; the fields that need verification are marked clearly in the form. If you want to close your account, submit a request through the support channel and we will process it in line with the steps shown there.
Your full transaction history is available in the account dashboard after login — every Nagad, Upay, and Bank Transfer entry is listed there.
Update contact information and payment preferences in account settings. Fields requiring verification are marked in the form.
If a transaction record looks wrong, contact support with the date and amount. We will check the record and reply with our findings.
Submit a closure request through the support channel. The steps and timeline are shown in the support section of your account.
If you have a question about how these terms apply to your account, or if you need to dispute a transaction record, the routes below connect you to the right place. Have your account details ready when you reach out — it speeds up the process.
Open the chat widget from any page while logged in. Available for account and transaction queries.
Send your query with your account reference to our support address shown in the account help section.
The help centre inside your account dashboard covers common terms questions with step-by-step answers.
Your account data is stored securely and used only to operate your account and process transactions. We do not sell your personal information to third parties.
Your login credentials are encrypted. We will never ask for your password by email or chat. If you suspect unauthorised access, change your password immediately via account settings and contact support.
Transaction records and account data are retained for the period required by applicable regulations. You can request a summary of your data through the support channel.
We use cookies to keep your session active and to remember your account preferences. Cookie settings can be adjusted in your browser at any time.
When these terms change, the updated version is published on this page. The date of the last revision is shown at the top of the document. Continued use of your account after a revision means you accept the new terms.
These are the questions we hear most often about how the terms work in practice.
Yes. All transactions processed through Nagad, Upay, and Bank Transfer are covered by these terms. The specific limits and verification steps for each method are shown in your account dashboard after login.
Access depends on your local law and the eligible regions defined in our terms. We do not make a legal determination on your behalf — check whether online gaming activity is permitted under the laws that apply to you before registering.
Open your account history, note the date and amount of the entry in question, then contact support via live chat or email. Include your account reference and the transaction details. We will review the record and respond with our findings.
The updated terms are published on this page with a revision date. If you continue using your account after the update, that counts as acceptance of the new version. We recommend checking this page periodically.
Submit a closure request through the support channel shown in your account. The steps and expected timeline are described there. Outstanding transaction requests are processed before the account is closed.
Nagad, Upay, and Bank Transfer each operate under their own service terms. If an issue originates with the payment processor rather than your 1casino account, you may need to contact that provider directly. Our support team can help identify where the issue sits.