Casino / Live
This page sets out the legal framework that governs your account and your use of 1casino. Access to our platform depends on your local law and eligible region — read these terms carefully before opening or continuing to use your account.
Our legal terms exist to define the relationship between 1casino and you, the account holder. They are not a formality — they set the boundaries of what we can offer, what you can request, and how disagreements are handled. Whether you transact using Nagad, Upay, or Bank Transfer, every financial record tied to your account falls within the scope of these terms. We document wallet activity on our end so that any query about a transaction has a concrete starting point. These terms apply from the moment you create an account and remain in effect for as long as that account exists, including any dormant periods. If local law in your region restricts or prohibits access to online gaming platforms, those local rules take precedence. We do not override regional restrictions — eligibility is always conditional on your jurisdiction. Where a specific clause conflicts with applicable local law, the local law applies. We recommend you review the full terms in your account dashboard after login, where the current version is always shown. Amendments are posted there before they take effect, giving you time to review changes before they bind you.
Nagad wallet transactions are logged against your account and can be reviewed in your transaction history after login.
Upay payments are recorded with reference numbers accessible in your account wallet section.
Bank Transfer records include submission timestamps and status updates visible in your account dashboard.
Not everything you encounter on 1casino is governed by the same set of rules. Understanding what this policy covers — and what it does not — helps you know where to direct a question and what protections apply to your specific situation.
Your login credentials, account status, suspension conditions and reactivation process all fall within this policy. Changes to access rights are communicated via the contact address on your account. Local law may independently affect your eligibility to hold an account.
Deposits and withdrawals made through Nagad, Upay and Bank Transfer are subject to these terms. Records are retained on our system. Third-party payment processors operate under their own separate terms alongside ours.
Game content supplied by studios — including titles from CQ9, Pragmatic Play, PG Soft, JDB and Joker — is governed by those studios' licensing arrangements. We make that content available in our lobby; the studios remain responsible for the game mechanics themselves.
External links, third-party tools or services accessed from our platform are not covered by this policy. We do not control those services and cannot be held responsible for their terms, availability or conduct.
Your rights under this policy are practical, not just theoretical. You can review every transaction record connected to your account — Nagad deposits, Upay transfers and Bank Transfer submissions all appear in your wallet history after login. If a record looks incorrect, you have the right to raise a correction request directly with our support team, quoting the reference shown in your account. You can also update account details such as your contact address through the account settings section — some changes require identity verification as a condition of the update. Where this policy is unclear on a point that affects you, you have the right to ask a written question through our support channel, and we will respond to the specific concern raised. We do not require you to waive any right as a condition of continued account use.
Open your account dashboard after login and navigate to the transaction history section. Every Nagad, Upay and Bank Transfer entry is listed there with its status and reference.
Head to account settings to update contact information or wallet details. Identity verification may be required for certain changes — the fields shown in the form will indicate which steps apply.
Submit your question in writing through our support contact. Reference the specific clause or transaction so we can respond to the actual point rather than a general one.
You may request a summary of your account activity at any time. Contact support in writing to initiate this — include your registered account address and the date range you need.
For questions that sit specifically within our legal policy — account eligibility, term disputes, transaction record requests or policy clarification — the routes below are the right starting points. General game or wallet questions have their own support flow inside the account dashboard.
Send your legal or policy query in writing through the support form in your account. Include your account reference and the specific clause or transaction in question so we can route it correctly.
The current version of all policy documents is always shown in your account dashboard after login. Transaction records, wallet history and account settings are accessible there without contacting support.
If your initial support request does not resolve the matter, you may ask for it to be escalated. State this clearly in your follow-up message. We will acknowledge escalated legal requests in writing.
Our approach to data is shaped by what you actually need from your account — clear records, secure access and a straightforward way to request changes. We retain account and transaction data for as long as your account is active and for a defined period after closure, as required by our operational obligations. Cookie use on our platform is limited to what is necessary for the site to function and for us to understand how the account dashboard is being used — the current cookie settings are shown in your browser consent prompt when you first visit.
We keep your account records, including Nagad, Upay and Bank Transfer transaction logs, for the period your account is active plus a defined post-closure window. Retention periods are stated in the full policy shown in your account dashboard.
Cookies on 1casino are used for session management and dashboard functionality. You can review and adjust your consent choices through the prompt shown on first visit or by contacting support in writing.
Your account credentials are your responsibility to keep secure. We do not ask for passwords via support messages. If you suspect unauthorised access, contact us immediately through the support form in your account dashboard.
To request a correction to held data, contact support in writing with your account reference and the specific record you want reviewed. Identity verification will apply before any change is made.
These are the questions we hear most often about our legal terms, user rights and how policy applies to your account. If your question is not covered here, raise it in writing through the support form in your account.
Yes. Access to 1casino depends on your local law and the eligible regions we support. If online gaming is restricted or prohibited under the laws of your region, those local rules take precedence over anything stated in our terms. Check the eligibility section in your account dashboard for the current applicable regions.
The current version of all policy documents is always shown in your account dashboard after login. We post amendments there before they take effect. You do not need to contact support to access the latest version — it is updated in place in your account.
Yes. Contact our support team in writing through the support form in your account. Include your registered account address and the date range you need. Records covering Nagad, Upay and Bank Transfer activity are available on request, subject to identity verification.
Go to account settings after login. You can update contact information and wallet details from there. Some changes require identity verification — the form fields indicate which steps apply. For corrections to transaction records rather than account details, contact support in writing with the reference number shown in your wallet history.
We retain your account records for a defined period after account closure in line with our operational obligations. The specific retention window is stated in the full legal terms shown in your account dashboard. You may request a summary of your data before closure by contacting support in writing.
Game content — including titles from CQ9, Pragmatic Play, PG Soft, JDB and Joker — is supplied by those studios under their own licensing arrangements. We make that content available in our lobby. Questions about specific game mechanics should be directed to the studio; questions about account access or transactions are handled by our support team.