This Privacy Policy sets out exactly how 1casino handles the personal data you share when you create an account, make a transaction through Nagad, Upay or Bank Transfer, or contact our support team. Access to our platform depends on your local law and eligible regions — and so does how we process the data tied to your account.
Account data handled with care
Nagad, Upay, Bank Transfer records documented
Your rights explained clearly
Contact path available anytime
POLICY SCOPE AND BASIS
How 1casino Collects and Uses Your Information
When you open an account with us, we collect the details you provide directly — your name, contact address, and the payment identifiers connected to your chosen method, whether that is Nagad, Upay or Bank Transfer. We use this data to verify your account, process your transactions and keep a documented record you can request at any time through our support channel. Beyond registration, we log certain activity data automatically: your device type, session timestamps and the pages you navigate within the lobby. This helps us keep the platform stable and surface relevant game categories when you return. We do not sell this activity data to third parties, and we do not share your payment identifiers — including your Nagad or Upay wallet reference — with any party outside the direct processing chain for your transaction. Data retention follows the period required to support your active account and any open queries. Once an account is closed and all queries resolved, we retain only what applicable law in your eligible region requires us to keep. If you are uncertain whether your region qualifies, the access and eligibility conditions are shown at the login stage and in your account settings.
Nagad records
Nagad transaction references tied to your account are logged solely for payment processing and dispute resolution. You can request a record of these entries through the support contact path.
Upay references
Upay wallet identifiers are stored only for the duration needed to complete and verify your transaction. They are not used for marketing or shared outside the payment processing chain.
Bank Transfer logs
Bank Transfer instructions and confirmation references are retained in line with the retention period shown in your account dashboard after login.
Account activity
Session and navigation data are stored to keep your lobby preferences consistent across devices and to help our support team trace any account access issue you report.
INSIDE VERSUS OUTSIDE
What This Policy Covers and What It Does Not
Not every service you reach from this platform falls under this policy. Understanding the boundary helps you know whose rules apply at each step of your experience — from logging in to completing a payment or clicking an external link.
Account access and registration
Everything you submit during account creation — contact details, identity verification fields and your chosen payment method — falls fully within this policy. We control how that data is stored, accessed and deleted.
Transactions via Nagad, Upay or Bank Transfer
Payment processing involves the payment provider's own systems. We document the transaction reference on our side; the payment provider's own privacy terms govern what happens within their network.
Lobby content and game studios
Game content delivered by studios available in our lobby — including CQ9, Pragmatic Play and PG Soft — is subject to those studios' own data practices for any in-game events. We do not control in-game data flows beyond the session record we hold on our side.
External links and third-party services
Any site or service you reach by following a link away from 1casino operates under its own privacy terms. We are not responsible for data practices outside our platform boundary.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You have practical choices over the data we hold about you, and we have set up a clear path for each one. Reviewing what we hold starts in your account dashboard after login — the data summary shown there reflects your current registration details, linked payment methods and recent activity records. If anything looks incorrect, you can raise a correction request directly through the support contact form; our team will verify the discrepancy against the original submission and update the record where the evidence supports it. Closing your account triggers our standard data retention review. We will keep only what your eligible region's applicable law requires, and we will confirm the outcome to the contact address on your account. If your question is about how a specific Nagad or Upay transaction was recorded — or if you want to understand why a particular session log exists — those queries go to the same support path. We aim to acknowledge every data query and give you a substantive response within the timeframe shown in our contact confirmation.
Review your records
Log in and open the account dashboard. Your registered details, linked payment references and recent activity are shown there. No separate request is needed to view your own current data.
Correct account details
If your name, contact address or payment reference is recorded incorrectly, submit a correction request via our support form. Attach any document that confirms the right detail and we will verify it.
Ask a policy question
Questions about how a specific data point — such as a Nagad wallet reference or a Bank Transfer log — is stored or shared go through our support contact. State the transaction date and the account email so we can locate the right record.
Request account closure
A closure request submitted through the support channel starts our data-retention review. We confirm the steps and the retention outcome to your registered contact address once the review is complete.
REACH OUR TEAM
How to Contact Us About This Policy
Privacy questions deserve a direct answer. Every contact path below connects you to the same support team — pick the one that fits how you are reaching us right now. For data-specific queries, include your account email and the date of the transaction or event you are asking about so we can pull the right record without delay.
Support contact form
The contact form in your account dashboard is the primary path for privacy and data queries. Fill in your account email, describe the data point in question, and submit. You will receive a confirmation reference for the query.
Live chat
Live chat is available from the support section of the site. For privacy matters, use chat to ask where to direct your query or to check the status of a correction request you have already submitted.
Email
You can email our team directly for formal data requests — including requests to understand what we hold, correct a record, or initiate an account closure. The email address is shown in the Contact section of your account settings.
HOW WE HANDLE DATA
Our Data Handling Practices at 1casino
We keep your account data — registration details, payment references such as your Nagad or Upay identifiers, and session records — on secured infrastructure with access controls that limit who can read or modify a record. Cookies on this platform serve session continuity and lobby navigation; you can manage cookie preferences through your browser settings at any time. Account security relies on the credentials you set at registration: keep your password private and do not share your login with anyone. If you suspect unauthorised access, use the password reset path in the account login screen immediately and then notify us through the support contact form.
Data storage
Account and payment data is held on secured servers with role-based access. Only authorised personnel involved in account operations or dispute resolution can access individual records, and access events are logged.
Cookies and session data
We use cookies to keep your lobby session active and remember your game-category preferences between visits. Functional cookies are necessary for login; preference and analytics cookies can be adjusted in your browser settings.
Retention period
We retain your data for as long as your account is active and for any period required by applicable law in your eligible region after closure. The retention detail for your account is shown in the account dashboard after login.
Requesting changes
To update, correct or request deletion of a specific data point, contact us via the support form with your account email and a description of the record. We confirm receipt and respond within the timeframe shown in the confirmation message.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
These questions cover what we get asked most about how 1casino handles personal data, payment references and account records. If your question is not here, use the support contact form shown in your account dashboard.
What personal data does 1casino collect when I register?
At registration we collect your name, contact address and the payment method details you provide — such as your Nagad or Upay wallet reference or your Bank Transfer information. We also log the device type and session time of each login. No additional data is collected without a clear purpose tied to your account.
Is my Nagad or Upay wallet reference shared with anyone?
Your Nagad or Upay identifier is shared only with the payment provider needed to process your transaction. It is not sold, shared with advertisers, or passed to any unrelated third party. Bank Transfer references follow the same rule — used only within the direct processing chain for your transaction.
How do I see what data you hold about my account?
Log in and open your account dashboard. Your current registration details, linked payment references and recent activity records are displayed there. If you want a more detailed breakdown of stored data, submit a request through the support contact form with your account email.
Can I correct incorrect data on my account?
Yes. Submit a correction request through the support contact form, describe which detail is wrong, and attach any document that confirms the correct information. Our team will verify it against the original submission and update the record where the evidence supports the change.
What happens to my data if I close my account?
Closing your account triggers a retention review. We delete what we are not required to keep and retain only what applicable law in your eligible region requires. We send a confirmation of the outcome to your registered contact address once the review is complete.
Does this policy apply differently depending on where I am in Bangladesh?
Access to 1casino and the way we process your data both depend on local law and your eligible region. The access and eligibility conditions are shown at the login stage and in your account settings. If you are uncertain whether your region qualifies, check those screens before submitting personal data.
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